RETURNS & EXCHANGES
What is the return policy?
I am absolutely confident in the quality of the pieces and want you to feel the same way. Non-custom pieces must be returned/exchanged within 14 days of receipt (based on USPS timestamp date received). Contact me right away (firstname.lastname@example.org) with any concerns!
Can I exchange my chain length?
If you are unhappy with the length of an item, email me (email@example.com) and I will work with you to resolve the issue. I do accept length exchanges, however, you will be responsible for any shipping costs and may be subject to a re-working fee.
Does my order come with a warranty?
Yes! All pieces have a 60-day warranty for any chain or clasp defects. Email me right away if you're having issues with a broken chain or faulty clasp (firstname.lastname@example.org) so I can resolve the issue. If your necklace breaks after the 60-day time frame, contact me and I will work with you on a replacement chain!