When will my order ship?
All items are handcrafted by me, Mariana, in my studio in Upstate New York. Your new jewelry is custom made to order.
I make and ship each piece of jewelry as soon as possible, usually within 2-4 days after receiving an order. In busy times, like before Mother's day and Christmas, it may take up to 5 days before shipping. I will do my best so you get the package on time. You will receive an email including your tracking number when your order leaves our studio.
Please contact me directly with any questions or concerns about when a piece may arrive.
I ship with First Class Mail (2-6 days) in the USA. Priority shipping (1-3 days) and Express shipping (1-2 days) upgrades are available. You can choose the shipping method at checkout.
Typical transit times are 7-14 days, but occasionally packages can be substantially delayed if held up at customs. We don't have any control over your country's customs officials, so please understand the risk of delay. This isn't common, but it happens occasionally. Buyers are responsible to know their country's customs policies and pay any applicable fees.
If your order was shipped with USPS, the tracking numbers for International shipments only show where they are in the USA, and once they ship overseas, the tracking number is not updated. Once your package is outside the US, there will be no update until it’s been delivered. The tracking will show your package being “frozen” at a major US port, but this doesn’t mean your package isn’t moving, it’s just that it’s moving overseas and not updating the US system until delivery.